I'm not a Virgin for Virgin Australia!

Firstly I would like to start by saying this is not endorsed, paid for or sponsored by Virgin Australia. This is my views of the services I have received of which one in particular surpassed my expectations.

I am a frequent flyer with Virgin, I have flown over 32 times across Australia and Bali since January 2012, so around 22 months, that's nearly 1.5 flights per month! I would say 98% of the time I never have any issues AND 100% of those flights leave on time and some of which arrive early! The 2% I have had of issues have been sorted out generally there and then with no problems for example, My partner and I were off to Bali, I chose our seats but when we got the boarding passes I noticed I was A and my partner was in F - both window seats at opposite ends of a row. When I checked in they said there was nothing they could do but when I boarded the plane they sorted it out with no problems at all.

When I have ever had to cancel for reasons beyond my control they have been very understanding. They are contactable 24 hours a day, 7 days a week and even if your not a Gold Velocity Member you generally are spoken to very quickly.

But the reason for my posts is as follows. I was flying home from Sydney yesterday on flight VA565 to Perth. There had been issues with my seat 3/4 days prior our flight (our being mum and I). Not only were Virgin contactable at 3am their communication was consistent, polite either on the phone or via twitter. They always make time to reply to you messages on twitter and are able to supply accurate info!

Anyway, i'm not going to lie it was hard work, I was pushed from consultant to consultant in relation to this issue, it was long drawn and frustrating but was made much easier by there polite and consistent staff communication. When I finally got it sorted on Sunday morning I breathed a sigh of relief. I understood with a new product/system there maybe faults with it so I was happy that it was done and mum and I could enjoy a fabulous flight home together :) The following was completely unexpected.

We arrived at the lounge after a spot of airport shopping, as you do! to be greeted by VA's always glamorous staff, Danielle was her name! She said "We've been waiting for you, we understand you had some problems with your seat" to which I acknowledged this and expressed my thanks for all involved. She escorted me to the shower, no she didn't tell me I smelt ;) I had asked if there was one available. Whilst I was in the shower she kept my mum company and spoke with her. When I was finished mum and I went to chill. When our flight number was called for boarding Danielle approached us and explained she would like to take us to the plane herself and with this asked us to hold tight for a second, she then emerged from the office with a box of Krispy Kreme doughnuts! I was shocked, it was totally unexpected and unnecessary but was VA's way of saying sorry for any inconvenience. Danielle was lovely, she had what seemed all the time in the world for us and walked us to the door of the plane and handed over our boarding passes to the plane staff. My mum said to Danielle "If this what it feels like to be a celebrity then bring it on" haha!

And as usual the food, beverage selection and standard of service from all on flight VA565 from Sydney to Perth was fantastic! I can't remember the cabin supervisor's name but he couldn't have done enough for us!

I guess what I am trying to say is that Virgin Australia provide, what I feel, is an exceptional service for a domestic airline. From quick check-ins even in economy to amazing lounges, staff and air crafts BUT without their polite and hardworking staff they wouldn't have anything. I know only a couple of the cabin crew by name but I would like to thank ALL of you that have ever helped me in the contact center, served me drinks in the lounge, checked me in or been the cabin crew for my flight for everything you do!

All of the above is why I am and still am a frequent flyer for Virgin Australia!

Thank you xxx